Refund & Cancellation Policy
When you can get your money back, and how long it takes.
Last updated 23 September 2026. Questions about this document? Write to hello@krenzo.in.
Cancelling a subscription
You can cancel at any time from your dashboard. Cancellation takes effect at the end of the current billing period — your plan stays active, with full credits, until that date. We do not charge a cancellation fee and we do not require you to contact support to cancel.
Refunds
If you cancel within 7 days of your first payment on a plan and have used less than 10% of that period's credits, we will refund that payment in full. Beyond that window, charges for the current period are non-refundable, since the service has already been delivered.
Annual plans
Annual subscriptions cancelled within 7 days of purchase are refunded in full. After 7 days, we refund the unused whole months on a pro-rata basis, less any discount already applied for paying annually.
Billing errors and service failure
If you were charged in error, charged twice, or the API was unavailable for a sustained period in breach of your plan's SLA, contact us and we will refund the affected amount in full. This applies regardless of the windows above.
How to request a refund
Email us from the address on your account with your subscription reference. We respond within 2 business days. Approved refunds are issued to the original payment method within 5–7 business days, and the exact posting date depends on your bank.
Questions? Write to hello@krenzo.in.